The software licenses win
The engine is licensed under Apache-2.0; the Station, Studio and Clipper under AGPL-3.0-only. Nothing on this page restricts a right those licenses grant you, and where these terms and a software license disagree about the software, the license controls.
Portal accounts
Access to the client portal is granted through a magic link sent to a corporate email address. You are responsible for the mailbox that receives it and for what is done in a session opened from it.
Tell us at [email protected] if you believe an account has been misused, and we will invalidate the sessions attached to it.
Subscriptions and payment
Support and maintenance plans are billed monthly in advance through Stripe. You can cancel from the portal at any time; the plan stays active until the end of the period already paid for, and partial months are not pro-rated.
Prices are shown before payment. A price change applies to the following period, never retroactively.
Consulting meetings
A meeting is requested in the portal, priced and confirmed by us, and paid before it takes place. Cancel or reschedule at least 24 hours in advance and the payment is credited to another session; a no-show is not refunded.
Service orders and invoices
Work agreed outside a plan is described in a service order visible in your portal, with its scope, price and due date. Invoices are issued against orders and meetings and are payable as stated on them.
What we promise, and what we do not
Support plans commit to response times, not to outcomes outside our control. We do not host your deployment, we do not guarantee that your infrastructure is available, and we do not warrant that a published benchmark result reproduces on a corpus we have not seen.
This website and its content are provided as they are, without warranties beyond those the law requires.
Limitation of liability
To the extent the law allows, our total liability for anything connected to these terms is limited to the amount you paid us in the twelve months preceding the event, and we are not liable for indirect or consequential losses.
Contact
Questions about these terms go to [email protected].